Users of the Out East services (including all properties operated by Zillow Group ("Zillow") under the Out East brand ("Out East")), related data and/or related services (collectively, the "Services") acknowledge and agree to comply with the following Listings Quality Policy (the "Policy"). Out East reserves the right to remove any content that violates any of Zillow's Terms of Use, policies or is otherwise inappropriate.
- 1. Advertising and Claiming Listings
- a. For Rent by Owner and For Sale by Owner Listings: Acceptable verification of ownership must be received and approved before any listing can be advertised. If complaints are received about a listing, it will be removed from Out East without prior notification and the owner account will be suspended. Listings by owners also must comply with the Out East Advertising Terms of Service. By publishing a listing or advertisement on Out East you represent that you have the authorization and permission of the property owner. Out East reserves the right to remove any listing or advertisement which, in its sole discretion, does not have the requisite permission or authorization.
- b. Brokerages
- i. License Requirement: In order to post a listing on Out East, all listing agents (“Listing Agent(s)”) must be registered with the New York Department of State Division of Licensing Services and the full name, license, and correct contact information of each Listing Agent must be made available to Out East. Out East reserves the right to request official documents for verification purposes pursuant to the terms of the Zillow Privacy Policy
- ii. Exclusive Listings: Out East accepts open listings only if there is no exclusive or co-exclusive in force for that property. If the listing is an exclusive or co-exclusive then such listing may only be advertised by a Listing Agent who is the contracted listing agent for a listing. Multiple Listing Agents may be shown on a single listing, but there should never be more than one copy of an active listing advertised by the same firm.
- 1. Co-Exclusive Listings: The only time two copies of the same unit may be shown is when there is a legitimate co-exclusive agreement between two different brokerages. In the case of a co-exclusive, each brokerage will have its own separate listing for the specified unit.
- 2. Verification: If Out East is unable to verify an exclusive agreement, we may remove the corresponding listing at any time without warning. A single unit can be advertised as for sale and for rent by the same brokerage at the same time however only the sale listing will syndicate to other Zillow sites. In the event of a co-exclusive or open listing sale, only one sale listing will syndicate. Out East reserves the right to choose which listing is syndicated to Zillow. Further, in the event the owner of a property has represented to Out East that it’s exclusive agreement with brokerage has been withdrawn and subsequently replaced with an exclusive for a separate brokerage, Out East reserves the right to restrict advertising permissions and/or access for the property in question based on the direction of the owner. Out East reserves the right to retain all listing history and reject requests to remove or alter for the purposes of listing quality in its discretion. Rental listings: Out East syndicates a single monthly rental price to other Zillow Group sites for each property. The Advertised Monthly Price field value at the listing level takes precedence. In absence of an entry in this field, Out East will default to the “Year Round” price at the property level, divided by 12. If the Year Round price is not available, the next available seasonal rate at the property level will be used to calculate the monthly rental price and displayed on Zillow and other Zillow Group sites (excluding Out East).
- iii. Claimed Transactions: Transactions can only be claimed by a licensed real estate agent ("Agent") who actively represented the buyer/seller. Transactions can be claimed by members of a team if they also collected commission on the transaction. If you are a named party on a listing and that listing closes, you will be given credit for participating in the transaction. Out East will not retroactively add or remove any party from a past sell-side listing or closing record. If a Team Lead wishes to not credit a Team Member for taking part in the deal, the onus is on the Team Lead to update the listing agents that should receive credit prior to making the final status update on closed listings. Out East reserves the right to investigate reports of inaccurate claims and request documentation to confirm involvement in the claimed transaction. Repeated activity of falsely claimed transactions may result in suspension or termination of participation in Out East marketing programs and services, including the Out East Experts program.
- iv. Buyers Only Listings: Out East may require an Agent to provide information on gross commission, co-broke status, and co-broke percentage offered when creating a listing in Agent Tools, but Out East will not make this information visible to other industry professionals. Advertisers shall not use Out East to directly or indirectly vocalize cooperative offers of compensation to buyers agents.
- v. Expired Exclusives: Listings will be removed from Out East 7 days after a stated exclusive expiration date has passed with an email notification sent indicating removal.
- c. Management Companies and Owners:
- i. Out East requires all listings to include the full name and correct contact information of the corresponding landlord/owner/management company. Out East reserves the right to request official documents for verification purposes.
- ii. A management company or other individual working on behalf of an owner who is not a licensed real estate agent/brokerage may only advertise a unit for sale via the Out East For Sale by Owner product or a unit for rent via the Out East For Rent by Owner product.
- d. Delayed Listings: All sale listings must be posted on Out East within 24 hours of the listing being publicly advertised. For the purposes of this Policy, a listing is considered publicly advertised if it is sent to an MLS, RLS, syndicated to a third party site, made available to the general public on a website, or shared with third parties via email. Failure to comply with this provision will result in Out East not accepting the listing on our platform.
- f. Prohibited Listings
- i. Out East does not advertise Single Room Offers/Rooms for Rent nor does it advertise short term rentals of dwellings and/or units.
- ii. Out East does not permit listings for rentals under 30 days. The lease term of any rental listing posted by an agent on the platform must be at a minimum 30 days.
- iii. Any corporate housing providers using Out East are responsible for any licensing requirements associated with their use of the platform including a determination as to whether or not they are required to enter into an agency relationship with an outside brokerage and/or agent.
- iv. The Services are limited to residential real estate. You may not use the Services to advertise commercial real estate, which includes, without limitation, commercially zoned properties, investment opportunities, timeshares, and fractional ownership properties.
- v. Only one copy of a rental listing is permitted on Out East. We will not approve the same unit to be advertised by more than one brokerage, landlord, or owner
- 2. Limitations on Self Promotion and Marketing
- a. All advertising materials must comply with the Out East Advertising Terms of Service.
- b. Out East restricts the inclusion of self-promoting information or branding on listings and professional profile pages. This includes, but is not limited to, self-promotion on photos and media, in names, website URL and/or in listing descriptions. Providing direction on who to contact and how to contact them is classed as self-promotion and not permitted.
- c. Photos and Video Walkthroughs. You may not include marketing information, including, without limitation, an Agent's name, company name, logo, website URL, phone number and/or email address on listing photos or in video walkthroughs, whether as text, a watermark, or otherwise.
- d. Listing Descriptions. You may not include marketing information, including, without limitation, an Agent's name, phone number, website URL, and/or email address within a listing description.
- e. Profile Name and Photo. You may not include contact information or any promotional or marketing information (including a phone number, email address, website URL, promotional tagline or slogan, or discount offer) in your profile photo or as part of your name as it appears in your profile. Your name as it appears in your profile may not include titles, descriptions, or any information other than your name or your business or team name. You may not display a business or team name in your profile other than the official business or team name under which you formally provide services to clients both on and off of Out East and Zillow. Zillow may require you to provide documentation to support the foregoing.
- 3. Listing Accuracy
- a. Complete Data Set: Out East requires a full address, tax map ID,and accurate unit numbers. We reserve the right to seek validation that a unit number is accurate, including but not limited to compliance with the Offering Plan. We do not accept #VAR in lieu of real unit numbers. A complete address is required to improve transparency in the marketplace and for Out East to investigate listings and maintain listing quality. Hidden addresses are permitted for public display purposes only.If Out East is unable to verify a listing, we may remove the listing at any time without warning. If there are repeated issues with an advertiser posting listings with inaccurate unit numbers, their Out East account may be placed on probation or suspended.
- b. Listing Updates: It is imperative that the status of each listing is accurate. If your account misleads users about the status or availability of your sale or rental, we may prevent you from posting listings on Out East.
- c. Stale listings: The details for each sale listing should be verified on Out East every 14 days, if no updates have been made during that time. By verifying the listing, the agent is confirming that the listing is still available and active on the market. Agents can do this in the My Listings section of their Out East account. Listings that remain on the market for more than 120 days, without being updated, will be considered stale and removed from Out East.
- d. Photographs: Photographs for all rental and resale units should be of the actual unit being advertised. In the event that photographs of the actual unit are not available representative photos may be used under the conditions that the representative photos contain the same layout, room count, and finishes as the actual unit. The representative photos must also be of the same building address as the actual unit. Once these conditions are met, the photos may be used so long as the Listing Agent clearly and conspicuously notifies users in the listing description that the photographs in the listing are representative and not of the actual unit.
- Please see what is acceptable and unacceptable per our policies:
- i. Acceptable: You are advertising unit #2F but do not have unit-specific photos captured and want to use your own photos of #1F that are of the same property. If Unit #1F has the same layout, room count, and finishes, this is allowed per our policy and must be disclosed in the listing description.
- ii. Not Acceptable: You are advertising unit #2F but do not have unit-specific photos captured and want to use your own photos of #1R that are of the same property. If Unit #1R has a different layout, room count, and finishes, this is not allowed per our policy and the photos cannot be used.
- e. Room Counts
- i. Only legal rooms and bedrooms as defined by Multiple Dwelling Law and Housing Maintenance Code should be included in the room and bedroom count.
- ii. All units must also be advertised as they exist today, not with the details associated with potential renovations.
- iii. Out East reserves the right to update room/bedroom count or any other feature/amenity of the listing or building referenced in the listing description or attributes if advertised incorrectly. In addition, units with approval to be combined, but not yet combined, must be advertised using existing room counts and details. Details of potential to combine can be added to the listing description only.
- f. Days on Market and Listing History
- i. Days on Market must be an accurate reflection of how long a unit has been available. Out East reserves the right to alter Days on Market if evidence exists to support this.
- ii. A listing must be off-market for 90 days before it can be advertised, by the same brokerage, as a new listing. If a new agent takes over representation of a listing, from the same brokerage, Days on Market will not reset. Days on Market only accrues when the listing status is Active.
- iv. Listing history will not be removed or altered.
- g. Net Effective Rent: The price on rental listings must reflect the gross rent for the property, not net-effective rent or amortized rent. Net-effective and amortized rents will be calculated automatically when concession details are entered in the available fields in Agent Tools.
- h. Occupied Units: Out East requires disclosure if a for-sale unit is tenant-occupied (including partial or full occupancy). Prominent disclosure of tenant occupancy in the listing description is required to improve transparency in the marketplace and inform potential buyers of the true availability of the property. If any tenant(s) will not be moving out within 30 days from closing, this will be classed as an investment opportunity and cannot be advertised on Out East.
- i. Furnished Rent: Furnished rent, as used on Out East, refers to the monthly gross rent for a furnished unit. (Price + Furnished Price = Furnished Rent)
- j. Accuracy: By utilizing Out East, advertisers (including agents and FSBO clients) represent and warrant that all information and/or data posted on Out East must at all times be accurate and verifiable. Out East reserves the right, and advertiser provides consent, to request documentation to corroborate the accuracy of any information and/or data posted on Out East at any time.
- 4. Compliance with Fair Housing
- a. All users must comply with Zillow’s Good Neighbor Policy and Respectful Renting Pledge.
- b. All users must comply with federal, state and local fair housing laws that expressly protect individuals based on sexual orientation, gender identity and/or expression, source of income (including federal, state, or local rental-assistance programs, such as Section 8 housing choice vouchers and temporary rental assistance), veteran status, disability, marital status, or age.
- c. Out East reserves the right to remove any content we feel is discriminatory and/or inconsistent with our Good Neighbor Policy and Respectful Renting Pledge, and, if we deem necessary, restrict access to Out East to users who violate our policies.
In the event that Out East discovers a violation of any of Zillow or Out East’s terms of use or policies as well as any applicable law, rule or regulation, we may remove all or certain portions of your listing/s from the Services, terminate your account(s), and/or restrict your access to the Services. Listing managers/Principal Brokers are responsible for all activity associated with their company’s account. If you post prohibited listings, delayed listings, Limited, fraudulent/suspicious listings, duplicate posts, fake images, or other inaccurate or misleading content, or we receive user complaints regarding your listings, or your behavior related to listings advertised on Out East, we may suspend your account. Use of the Services is also subject to the Zillow Group Inc. Terms of Use and policies, including, without limitation, the Zillow Group Listings Quality Policy. We invite you to submit your questions and comments to support@OutEast.com. Thank you for your business and your ongoing support.